What follows is a relatively detailed and technical description of the reasons for the outage. Because we understand not everyone wants or understands this much detail we added a simpler and shorter summary of the problem:
There was a problem with the devices (switches) that regulate the (redundant) internet (network) connections to our data centre. In trying to solve this isolated problem unfortunately a feedback loop occurred that clogged the multiple connections.
We have multiple connections going to the data centre to prevent losing access to our machines, however this issue managed to...
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